Kirby Vacuum Scam

When you ask people about the Kirby vacuum scam, most of the emphasis is on the sales technique, rather than on the product itself.

The Kirby company is a direct selling company using in-home demonstrations to introduce the Kirby home care systems to the home occupier.

This method allows the potential purchaser to try the product before buying. The demonstration may be to deep clean your carpet or furniture, remove stains, or shampoo the carpet in a room of your house.

The people demonstrating the Kirby home care system operate their own business as independent Kirby distributors.

Kirby sell in over 70 countries.

The Kirby Vacuum Scam

Kirby vacuum scam

The complaints labeled as a Kirby vacuum scam tend to fall into a few common areas:

  • The person calling on the phone or arriving at the door suggests it is a free, no obligation demonstration that may take up to an hour. Many people have complained that the demonstration took up to 4 hours, and was a full-on sales pitch
  • The price is initially quoted around $2,000 - $2,300 but can move down to around $800 - $1,000 if the salesperson is repeatedly told no, or it is too expensive
  • It is really difficult to get the salesperson to leave, and if they do so without a sale, they are often rude or abusive. The salesperson is often dropped off at the commencement of the demonstration, and makes several phone calls to their 'supervisor' during the demonstration to report on progress. When the salesperson rings to be picked up, the supervisor also tries a sales pitch if the salesperson didn't make a sale
  • Although there is a 3 day 'return if not satisfied' clause, many people report being unable to contact the Kirby salesperson to activate the return, or messages left are not returned
  • If a sale is made, often the purchaser's old vacuum cleaner is taken, along with a deposit for the new machine. When people have changed their mind a day or so later, they have had difficulty getting their old vacuum cleaner back, or their deposit [or both]

How to Avoid the Kirby Vacuum Scam

Start by being aware that a 'free' demonstration will involve a sales pitch. The salespeople are not coming to clean you room for free and then just leave - what is in it for them? Why should they clean the room for free? This should not be seen as a Kirby vacuum scam because they arrived to carry out a demonstration, and also tried to sell the product.

They are coming to demonstrate their product and to try to make a sale.

If you agree to the demonstration, you should decide beforehand if your intend to buy the product if you are impressed with its performance.

Specify the timeframe [such as 1 hour] - and stick to it. Don't let them stay any longer!

Repeatedly say no and mean it. If you weaken, they may use all their skill and experience to turn the situation into a sale.

If you don't want to spend around $2,000, or can't afford to, then don't agree to the demonstration.

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What Other Visitors Have Said

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Part of their demo is to sprinkle salt, baking soda, carpet powder, etc., into your carpet and have you vacuum with your old vacuum several times. Then, …

Kirby Vacuum Scam Review Not rated yet
This information is very accurate, except for one detail. The person who came to me told me they were starting a new business in town for carpet cleaning …

Taking advantage of Elderly Not rated yet
They were dropped off and pushed their way in the door by asking my grandmother to hold a box and then walked in. The two proceeded to do their "demo" …

kirby is a scam!!!!!! Not rated yet
Don`t bother with them as they scam you. They lie about the job in the ad and the second time I walked out after I found what I was filling an application …

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kirby scam review Not rated yet
I have had two occasions where people offer free sample cleanings by Kirby. They try to come across as friendly and non-threatening but I am a quick study. …

Kirby vacuum bullying? Not rated yet
Kirby vacuum bullying? I can accept the sales pressure and that it is the consumer's choice to purchase, but the customer service from both distributer …

KIRBY VACUUM SCAM!!!!! Not rated yet
I WAS PROMISED 2 FREE ROOMS OF MY CARPET CLEANED TO PROMOTE A "NEW CLEANING SERVICE" CALLED SUN VALLEY SYSTEMS. FOUR HOURS LATER THEY DID NOT CLEAN …

Gang Operation to Invade Homes Not rated yet
A woman knocked on our door offering to clean an area of our house as a cleaning promotion. I was skeptical but a relative said "why not?" In came …

Rose said no and ment it Not rated yet
I agreed knowing there would be a sales pitch. I let him pitch his "sale" and I asked questions like where is your nearest repair location and what …

WORST VACUUM EVER!!!!!!! Not rated yet
I bought a vacuum from a kid and 4 days later changed my mind. They wouldn't take the vacuum back! Everything has broken, and it isn't covered in the …

tis the season Not rated yet
the salesman shows up at 4pm, just as my husband is walking in the door. They offer us a free gift and say that they want to clean our carpet to get the …

Kirby Vacuum Good, Sales tactics not so good. Not rated yet
I want to start by saying the manufacturer of Kirby vacuums, produce a high quality, durable, and high performance machine that will last a long time. …

kirby scammers Not rated yet
GFE at Longridge Preston are trying to recruit for kirby. Nice sales pitch but why do these people pray on vulnerable individuals. Desspicable - their …

Poor Grandma Not rated yet
My grandmother is 88 years old. She lives alone. 2 men showed up at her house at 8PM and bullied their way in to give her a "free demonstration". …

Rude Kirby Salesman Not rated yet
A young man was outside our house when my dad was returning home. The man said that there was a prize draw to win a car and all he needed was a phone number. …

Kirby vacuum people stay too long Not rated yet
Told my wife only an hour. It turned into 3, price started at 1995.00 and came down to 995.00 after she said no. Also they came at 9:00pm so they didnt …

Double Wham with Funds Still Owed Not rated yet
In mid-April, I had a young girl stop by and present me with an opportunity to have the salesman present to me the New Kirby Vacuum/Shampooer on 1 of my …

Kirby Vacuum Scam Not rated yet
I was told over the phone 1 1/2 hr appt needed to shampoo carpet and furniture in order for the salesman to give his speech. He showed me the vacuum and …

I use to work for kirby and its a scam Not rated yet
I used to work for these people in Cardiff in Great Britan. They conned me in to working for them as they promised me the world by saying they are easy …

Kirby Vacuum Scam Not rated yet
This young latina woman came to my door with a badge on that said Kirby. She said she wanted to do a free cleaning of a room. She said it would take …

Kirby company reads the obituaries every day!!! Not rated yet
A week after my father died this company called my newly widowed mother to set up free carpet cleaning. Unbeknown to me, my grief striken mother allowed …

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