Understanding about eBay scams is important if you are wanting to start
buying or selling. If you have never used eBay before, you may not be aware
that it is relatively easy to fall victim to a scam.
While eBay is considered a safe place to shop online,
there are a number of eBay scams that you should be on the lookout for.
Knowing what these scams are, before you start shopping on
eBay, will help to prevent you becoming a victim.
eBay is considered an online market place or an online auction website and
just about anyone with an internet connection anywhere in the world, and an
eBay account, can start eBay auctions.
This means scammers anywhere in the world can access the auction/selling
system relatively easily.
How do The eBay Scams Work?
One of the most common eBay scams is
where the seller advertises a product that they don't have. These can be
difficult to spot however a clue can be in the photo of the item. The item
should have an accurate photo and description.
With some items, such as books, CDs, or movies, eBay
sellers are given the option of using a stock photo; one that is provided by
eBay. All other items should have a genuine photo, taken by the seller.
Another of the common eBay scams involves scammers who
want your personal information. This type of scam is implemented by sending
you a spoof email and advising you to login using the link in the email to
verify your personal information.
The scammers might also tell you they need your credit
card information to complete the transaction. Whether you pay by PayPal,
personal check, or money order, you shouldn’t give out any personal
information to any eBay sellers, even if you are buying an item from them.
A seller uses other persons id or has friends raise the
number of bids and value of an item. This has been going on for a log time
in car auctions where a “ shiller “ in the audience will bid against someone
who is interested in a vehicle to drive the price up, and is just as popular
with online auctions. Watch for recurring user id’s on a seller's bids or
for sellers who routinely bid - but don’t win on each others auctions.
This eBay scam involves a ring of bidders who target an
item they want and they put in multiple bids. One for the price they want,
and then a series of bids that inflate the item to scare off any other
bidders. Just before the bidding ends, the high bidders withdraw their bids
and the low bid wins the auction. Watch for bidders who have a history of
Switch and Return
Some dishonest buyers will purchase your item, receive it
and then return it. The scam is that the item they return is not yours but
theirs and is an attempt to upgrade their item for free at your expense.
Watch for bidders who are overly interested in your return policy.
Fakes and Reproductions
It’s a mistake to think that a certificate of authenticity
is proof that an item is real. Remember if a seller is willing to
misrepresent a fake item as real, then there is no big deal about including
an authentic looking certificate verifying the value of the item. Watch out
for items that are rare but suddenly appearing in mint condition online.
Another clue is the type of comment in the description that gives the seller
an out if the product turns out to be fake like “ To my knowledge “ or “ I
eBay traders rely on their feedback reputation based on
comments left by buyers and sellers. The better your feedback reputation,
the more your are trusted as a buyer and seller. Even the feedback system
however is not safe from eBay scams. Feedback can be manipulated in order to
scam some people with high priced items. They do it by:
- Feedback fraud. A person will set up multiple EBay
accounts, buying and selling items between their identities, and leaving
positive feedback to make themselves look trustworthy.
- Purchasing feedback. A buyer purchases a cheap item
(under $5) in return for positive feedback to build up their rating.
Some sellers even market this as a way to gain positive feedback.
Additionally, sellers are also auctioning books on how to gain a 100+
positive feedback ratings in seven days.
- Stealing feedback. This is done by hijacking an
account, and using its good reputation to scam others. This usually
happens after someone has been fooled into entering their password at a
fake eBay site following a phishing e-mail.
What is a Spoof Email?
Spoof emails can be a major problem for unsuspecting
Internet users. Claiming to be sent by well-known companies, these emails
ask consumers to reply with personal information, such as your credit card
number, social security number or account password.
These deceptive emails are called "Spoof Emails" because
they fake the appearance of a popular Web site or company in an attempt to
commit identity theft. Also known as "hoax" or "phishing" emails, this
practice is occurring more and more frequently throughout the online world.
Warning Signs of a Spoof Email
with eBay scams
Many Spoof emails will begin with a general greeting such as "Welcome
Claims that eBay is updating its files or accounts It is highly unlikely
that eBay will lose your account information.
- Account Status Threat
Most Spoof emails try to deceive you with the threat that your account
is in jeopardy and you will not be able to buy or sell on eBay if you do
not update it immediately.
- Links in an Email
While many emails have links included, remember that these links can be
- Requests Personal Information
Requests that you enter sensitive personal information such as a User
ID, password or bank account number by clicking on a link or completing
a form within the email are a clear indicator of a Spoof email.
If you have any doubt about the authenticity of an eBay or PayPal email,
simply open a new Web browser, type in
and perform the requested activity.
Never click on a link in an email if you are unsure
of its origins, especially if the email asks for personal financial
Red Flags for eBay Scams
Is this auction item consistent with the sellers other
items bought and sold in the past. If they have previously traded in $5
items and are now selling a laptop or car, be more cautious
Check the photos of the item. Do they look authentic
photos or ones from a company's website. Do you recognize the photo
because it has been used on previous auctions? In some eBay scams they
steal photos from other eBay auctions.
If the seller previously accepted Paypal as the method
of payment but is now insisting on a wire transfer, be suspicious.
Check the returns policy. If they offer money back
guarantees and dirt cheap shipping, check it out further, because a
scammer isn't going to ship anything or give you your money back.
Is the seller posting a lot of unrelated big-ticket
items at the same time such as computers, cameras, watches etc? Check
them out carefully.
Check carefully second chance offers as some of these
are scams. Scrutinize any hot links on the page by rolling the curser
over the link and checking the web address [URL].
A short duration sale deserves a closer look as some
scammers like a hit-and-run transaction so their dealings don't come
under too much scrutiny.
Be cautious about dealing with overseas people as the
laws of your own country don't apply to them. Watch for people who say
they are 'temporarily' out of the country'.
Tips for eBay Scams
Here are some tips from eBay on how to protect your account and what to do
if you think you may have responded to a Spoof email:
Download eBay Toolbar with Account Guard. Account Guard indicates when you are on an eBay or PayPal site and
alerts you when you are on a potential fraudulent site. Learn more.
Verify eBay emails in My Messages. If you get an email that looks like it's from eBay about a problem with
your account or requests personal information and it's not in My
Messages, it's a fake email.
(Note: My Messages only applies to eBay emails).
Scan for Viruses. Frequently scan your computer for viruses and make sure your virus
software, operating system, and browser patches are up to date.
Make Your Password Unique. To prevent someone accessing multiple accounts, it is effective to have
different passwords for each account. Also, a good password will include
a combination of letters and numbers - this makes it more difficult for
people to guess the password.
Contact Your Bank and Credit Card Company. If you think you entered your personal financial information into a
spoof site, contact your bank and credit card company immediately.
Vigilance Is the Best Line of Defense. You should periodically check your account status to see if there is any
Change Your Password Frequently. If you
think your account security may have been breached, change your account
Learn How to
change your password.
Verifying an eBay spoof just got easier
My Messages is the definitive, legitimate source for any
email from eBay that affects your account. The bottom line - if an email
affects your eBay account, it's in My Messages. If you get an email that
looks like it's from eBay about a problem with your account or requests
personal information and it's not in My Messages, it's a fake email. Visit
My Messages to verify your eBay emails today!
Reporting Account Theft
If you feel your account has been compromised, you can report it here -
Reporting Spoof Emails and Web Sites of eBay scams
By reporting spoof emails and Web sites to eBay and PayPal, you help protect
the rest of the community by warning members and working with the ISPs to
get the sites disabled. There are several easy methods to report spoof
emails and Web sites:
- Forward eBay spoof emails to email@example.com and then
delete it [don't alter the subject line or forward
the message as an attachment - doing so prevents eBay from investigating
- Forward PayPal spoof emails to firstname.lastname@example.org and
then delete it [as above]
- Use the Account Guard feature of eBay Toolbar to
report a suspicious Web site
More Information on eBay Scams
Safe Trading Tips
eBay Security Center
PayPal Security Center