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Watch For Scams Newsletter. Potassium Iodide Price Gouging
April 14, 2011

Telephone Scam Offering Virus Removal Services To Gain Remote Access To Victims' Computers

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Telephone Scam Offering Virus Removal Services To Gain Remote Access To Victims' Computers

There have been several complaints from victims who have reported a telephone scam in which the caller pretends to be an employee of a major online company, which develops, manufactures, and supports software along with other products and services.

Victims reported that a caller claimed their computers were infected with viruses. The caller advised the victims they were sending the viruses to others via the Internet, and instructed victims to go to websites such as hxxp://, hxxp://, hxxp://, and hxxp://

When the victims navigated to one of the websites, they were further instructed to click on live support or live connect for assistance in removing the viruses.

Some victims were instructed to download a program once they were on the hxxp:// website. After the victim clicked on the link or downloaded the program, the caller gained control of the victim's computer.

Victims watched as the caller explored personal files, pointing out files that were infected. Some victims reportedly believe the caller copied their files and obtained their personal information. In some cases, the caller tried to sell the victims' software.

Many victims reported loud background noise during the call, indicating a possible boiler room-type operation. Some victims reported the scam to the online software company. The company has an alert on their website warning consumers about this matter.

If you have been a victim of this type of scam or any other Cyber crime, you can report it to the IC3 website at: The IC3 complaint database links complaints for potential referral to the appropriate law enforcement agency for case consideration. Complaint information is also used to identity emerging trends and patterns.

Remember - always watch for scams!


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