Kirby Salesperson damaged our bed

by Wendy
(Seattle, WA )

The Kirby salesperson approached our house and offered carpet cleaning in only 1 room for free. She said it would take only 15-20 minutes.

My husband and I agreed and she brought in all her things. It was the longest 15-20 minutes of my life but in reality she was here for over 2 1/2 hours! The absolute worst part was when she was explaining how the Kirby can clean mattresses.

She said she could demonstrate on our mattress. We showed her the mattress in our bedroom and she put the hand-held attachment on it. She turned it on and said, "Oh my god. I think I ruined your mattress. I need some scissors."

I had to cut the Kirby off the mattress as it had suctioned onto the fabric. It left a large rip/shred in our pillow-top King size mattress we had purchased about 6 months ago - our $1,200.00 mattress.

I was so upset and she was so apologetic. I figured her manager could sort this one out. It turns out that he shows up a while after she called him. We showed him the mattress damage and he told her, "You don't put it directly on the mattress but on top of the sheets. I can't believe you did this."

He then proceeded to pitch us a Kirby. No apologies, no attempt to compensate us for the damage. What a jerk. After he left she offered us $200 from her own money to pay for the damage. At least she was trying to settle the matter with us.

Luckily, she left us a card of the owner and try to see what we can work out with him. What a horrible experience!